Bluetooth Troubleshooting

💡Received Muse S Athena? Check out our Downloading and Updating the Muse app for required instructions before connecting Muse S Athena.

This article shares some key steps you can take to troubleshoot and properly connect your Muse by Bluetooth through the Muse app.

Muse connects by Bluetooth directly through the Muse app, not by pairing in your device's Bluetooth settings.

Setup for Bluetooth
Setup your iOS or Android device
Setup your Muse
Enable Bluetooth permissions
Connect your Muse
Additional Troubleshooting
Multi-point Bluetooth
Special notice: getting started with Athena
 

If you’re using an Original Muse 2014 headband, see our Muse 2014 Troubleshooting article for tips on how to pair it to Bluetooth.

 

Setup for Bluetooth

Setup your iOS or Android device

• Make sure your iOS or Android device's Bluetooth is turned on.

• Have your iOS or Android device nearby to improve connectivity with the Muse.

• If you are using wireless Bluetooth headphones or AirPods, you should pair the headphones before connecting your Muse through the Muse app.

• Make sure location services are turned on (Android).
   

Setup your Muse

• Charge your Muse for at least 3 hours using a USB wall charger capable of delivering a maximum 5v (5 volts) and 2A (2 amps). Chargers capable of more than 5v (5 volts) and 2A (2 amps) are not suitable for charging Muse hardware.

• Unplug your Muse after charging. Muse can’t be connected by Bluetooth while plugged in.

• Make sure you have the most up-to-date version of the Muse app.

  • To download the latest version of the Muse app for your device, see our Downloading and Updating the Muse App article.
    
     

Enable Bluetooth permissions

iOS and Android require you to enable Bluetooth permissions for the Muse app.

1. Go to your iOS or Android settings app.

2. Tap Apps or search the Muse app.

3. (Android) Tap Permissions, and then tap Nearby devices to allow.

4. (Apple) Tap to allow Bluetooth.
    

Our Enabling Bluetooth Permissions article also provides additional detailed instructions for your device.

 

Connect your Muse

1. Force stop the Muse app (it may be helpful to force stop all open apps).

2. Turn off Bluetooth for 60 seconds, then turn it on.

3. Turn on your Muse.

4. Open the Muse app and tap the Train tab.

5. Tap the Bluetooth circle icon in the top left corner of your screen.

6. Tap your Muse number when it appears to connect.
   
    

Additional Troubleshooting

1. Force quit the Muse app.

2. Turn Bluetooth off and back on.

3. Open the Muse app and repeat steps 5 and 6 from above.

4. If your Muse didn’t connect, restart your iOS or Android device.

5. Open the Muse app and repeat steps 5 and 6 from above.

6. If your Muse didn't connect, restart your device once more.

If you still can’t connect, turn on Airplane Mode, then go through the above steps. After turning on Airplane Mode, you will need to turn Bluetooth back on. If you can connect and complete a session while in Airplane Mode, after the session completes, turn off Airplane Mode. You should now be able to connect your Muse by Bluetooth normally without using Airplane Mode.

Multi-point Bluetooth

Muse headbands do not support multi-point Bluetooth connectivity at this time. Muse can only connect to one device at a time.

 

Special notice: getting started with Athena

Have a Muse S Athena? Check out our Downloading and Updating the Muse app, with required instructions for connecting Muse S Athena.

Muse S Athena won't connect by Bluetooth until the steps outlined in the article are completed.