Muse 2014 Troubleshooting

This article covers everything about using and troubleshooting your Muse 2014. The Muse app continues to support the Muse 2014 headband!
 

Download the Muse App
Getting Started in the Muse App
Muse App Navigation
Battery Troubleshooting
Sensor Troubleshooting
Bluetooth Troubleshooting

 

Download the Muse App

You can download the latest version of the Muse app for:

• Apple iOS
• Android

To check if your device is compatible with the Muse app, see our Muse App and Headband Compatibility article.

 

Getting Started in the Muse App

You may need to go through the Muse app onboarding if you've created a new account. The onboarding helps with setting up your account and getting to know how your Muse works, including connecting it by Bluetooth.

However, the Muse 2014 connects to the Muse app differently than newer Muse devices.

When you're prompted to select your Muse to connect it by Bluetooth, click I have no headband. This will bypass these steps since they don't apply to Muse 2014.

 

Muse App Navigation

Here are the experiences compatible with Original Muse 2014.

Biofeedback Soundscapes

• Mind

More Experiences (available to Muse Premium Subscribers)

• Music (these sessions can be completed with or without a Muse)

• Guided Meditations

• Programs (select programs are available with or without a subscription!)

• External Audio.
  
   

Battery Troubleshooting

All Muse headbands should be charged using a micro-USB cable and a USB wall charger delivering a maximum 5v (5 volts).

• Chargers capable of delivering more than 5v (5 volts) are not suitable for charging Muse hardware.

• The Muse charging cable is a standard micro-USB charging cable.

• Connecting your Muse to a desktop or laptop won’t provide a reliable charge.

Your Muse 2014 should be fully charged in 5 hours. You’ll know it’s charged when the lights are full. A fully-charged Muse should provide several hours of use.

If you're not able to charge your Muse 2014, the lithium-ion battery may have depleted.

To reach out to Muse Customer Care for help, please fill out the Contact Support form. 

 

Sensor Troubleshooting

There are different steps you can take to get the best sensor quality with your Muse 2014.

Before beginning your training
Adjust the fit of your Muse
Apply water
Train while sitting upright
 

Before beginning your training

• Wear your Muse for 1-2 minutes before starting your session. The electrical resistance from your skin settles significantly after about two minutes of wearing the Muse.

• Avoid skin products or make-up while using Muse. Skin products and make-up, and the buildup of natural oils of your skin, can form a barrier that interferes with the sensors.
   

Adjust the fit of your Muse

• Use the extendable ear pieces to make sure your Muse has a snug fit.

• Make sure the silicon ear sensors are resting on the skin of your ears (like eyeglasses).

• Make sure there is no hair between the sensors and your skin.
   

Apply water

Use a damp cloth to apply water to your Muse headband's sensors. A small amount of water can significantly improve the initial sensor quality check.
 

Train while sitting upright

Train your focused attention while sitting still in a comfortable upright position. The Muse 2014 was designed to be used while sitting still in a comfortable, upright position.

Sensor quality won’t be reliable if you’re lying down or moving.

 

Bluetooth Troubleshooting

Setup your iOS or Android device
Enable Bluetooth permissions
Connect Your Muse
 

Setup your iOS or Android device

If you are using wireless Bluetooth headphones or AirPods, you should pair the headphones before connecting your Muse by Bluetooth through the Muse app.

• Charge your Muse for at least 5 hours using a USB wall charger.

• Unplug your Muse after charging. Muse can’t be connected by Bluetooth while plugged in.

• Make sure you have the most up-to-date version of the Muse app.

• Make sure location services are turned on (Android only).
   

Enable Bluetooth permissions

iOS and Android require you to enable Bluetooth permissions for the Muse app. For detailed instructions on how to set up your Bluetooth permissions, see our Enabling Bluetooth Permissions article.
 

Connect your Muse

1. Turn on your device’s Bluetooth.

2. Turn on your Muse 2014 (it should go into automatic pairing mode).

3. Pair your Muse 2014 in your device's Bluetooth settings.

4. Open the Muse app and tap the Train tab.

5. Your Muse 2014 should be connected!
    

If you can’t connect, restart your device and go through the above steps.

If you still can’t connect, turn on Airplane Mode, then go through the above steps. After turning on Airplane Mode, you will need to turn Bluetooth back on.

If you connect and complete a session while in Airplane Mode, after the session completes, turn off Airplane Mode. You should now be able to connect your Muse by Bluetooth normally without using Airplane Mode.