Shipping and Delivery

This article covers everything about standard shipping and delivery with Muse.
 

Shipping and delivery times
Shipping and delivery locations
PO/APO/FPO/DPO boxes
Shipping and return shipping fees
Customs and duties
Address changes and other shipping issues
US Tariff Surcharge
 

 

Shipping and delivery times

After placing your order, it ships in 1 to 2 business days. Once shipped, you get an automated email that includes tracking information. Your order usually gets delivered in about 5 business days after that.

For deliveries to more rural areas and countries outside of Canada, the United States, the United Kingdom, and the EU, the shipping time may be longer.

If you haven’t received your order acknowledgment email or tracking number, check your junk/spam folder and mark customercare@choosemuse.com as safe.

 

Shipping and delivery locations

All orders are shipped from either the United States, Canada, the United Kingdom, or within the European Union, depending on the destination.

Muse ships to most locations worldwide.

We don’t ship to the locations listed below due to trade embargoes or other shipping restrictions:

Afghanistan	Belarus	Brazil
Cote d’Ivoire	China	Cuba
Democratic Republic of the Congo	Egypt	Eritrea
Faroe Islands	Greenland	Guam
Guinea-Bissau	India	Iran
Iraq	Lebanon	Libya
Liberia	Mexico	Myanmar
North Cyprus	North Korea	Puerto Rico
Qatar	Russia	Sierra Leone
South Africa	Somalia	Sudan
Syria	Tunisia	Zimbabwe

 

The above list is subject to change, and international orders may incur additional shipping charges.

 

PO/APO/FPO/DPO boxes

We make every attempt to ship to the address you provide, but we can't guarantee delivery to PO/APO/FPO/DPO Boxes in all cases.

We strongly recommend using a civic address.

Once shipped, we don't have the ability to reroute packages to new address destinations.

 

Shipping and return shipping fees

Shipping is free for qualifying orders in Canada, the United States, the UK and most EU countries. There is a $25.00 USD shipping fee for international shipments added during checkout. There may also be customs and duties.

Return shipping fees: If you're located outside North America, you are responsible for paying the shipping fees when returning your Muse with the courier of your choice.

For more information, see our Terms of Sale.

 

Customs and duties

Countries outside of the United States, Canada, the United Kingdom, and the European Union may be subject to import duties and customs taxes. This differs based on the laws of your country.

Any customs and duties placed on the order for new purchases or return shipments are the responsibility of the purchaser.

For more information, see our Terms of Sale.

 

Address changes and other shipping issues

Our Shipping Issues FAQs provide more information on address changes, rush shipping, and other shipping-related issues.

 

US Tariff Surcharge

Customers in the United States may notice a small line item labelled “Tariff Surcharge” added during checkout. This is related to new U.S. import tariffs that affect certain technology products manufactured in China—including Muse devices. 

For more information, please see our US Tariff Surcharge article.