Returns and Exchanges

We want you to love your Muse! Figuring out the right tools to support your meditation and sleep journey can be a long term process. That's why our team put together this return and exchange article to help you understand your options if you'd like to return your Muse.

Return Guarantee
Returns Within Canada and the United States
Returns Outside Canada and the United States
Are you Slightly Outside of the 30-day Return Window?
Exchanges

 

Holiday 2025 Returns

For holiday purchases from November 26 onward, we've extended our return period.

Please reach out to us for a return by January 16th, 2025. If your purchase is after December 15, 2024, our typical 30-day money back guarantee return policy will still apply.

Note that our return policy only applies to online orders from www.choosemuse.com. If you purchased Muse from one of our retail partners such as Amazon, you'll need to return the Muse device directly to them as their return policies will apply.

 

Return Guarantee

We offer a 30-day money-back guarantee. If you’d like to return your Muse for any reason, reach out to us!

Don’t forget to share your order number so we can get the return process started as quickly as we can.

We're able to accept returns for purchases made directly on choosemuse.com. If you bought your Muse from one of our retail partners, such as Amazon or the app store, reach out to them directly to explore return options, as they may have different rules. 

For more information on Muse returns, please view our Terms of Sale and Thirty-Day Return Policy.

 

Returns within Canada and the United States

For returns within Canada and the United States, our team will provide you with a pre-paid shipping label with an RMA (Return Material Authorization) number for your return.

To start a return, reach out to our team and share your:

1. Order number.

2. Reason for the return.

3. Muse serial number (the Finding Your Serial Number FAQ article can help you find it.)

4. Your Muse account email.

Any additional shipping fees, handling fees, or customs duties need to be paid by the customer and will not be refunded.

 

Returns Outside Canada and the United States

The same return window applies to everyone! To start a return, reach out to our team and share your:

1. Order number.

2. Reason for the return.

3. Muse serial number (the Finding Your Serial Number FAQ article can help you find it.)

4. Your Muse account email.

Once this information is received, we’ll give you the RMA number and the right return address to ship your Muse to, as it may change depending on where you live!

For international returns, you, the shipper, pay for shipping fees and any handling fees or customs and duties.

 

Are you Slightly Outside of the 30-day Return Window?

If you’re outside of the 30-day window, we want to hear from you. Please contact Customer Care, and we'll see how we can help!

 

Exchanges

All new Muse headbands purchased from choosemuse.com or authorized Muse retailers such as Amazon include a 12-month limited warranty.

For more information, see our Muse Warranty article.