Cancelling my Premium Subscription or Membership

You can cancel your upcoming subscription or membership auto-renewal anytime! How you cancel your subscription depends on where you purchased it.

Purchased from choosemuse.com
Purchased in-app from Android iOS/iTunes
Purchased in-app from Android/Google Play
Cancelling my Membership

 

Purchased from choosemuse.com

Cancelling my Premium Subscription

Go to https://museaccount.choosemuse.com/ and sign in to your Muse account.

1. Click Subscriptions in the top left corner.

2. Click Manage Subscription on the subscription you want to change.

3. Click the active subscription panel.

4. Click Cancel subscription.

5. Provide your cancellation reason and click Confirm cancellation.

6. Done! Your subscription will automatically cancel at the end of the term.
    

If you get a Token Error message, open an incognito or private window in your browser, go to https://museaccount.choosemuse.com/, and follow the steps above.

Refunding my Premium Subscription

If your subscription was recently renewed unintentionally, contact Muse Customer Care.

 

Purchased in-app from Apple iOS/iTunes

Cancelling my Premium Subscription

When you purchase an in-app subscription on your Apple device, you'll need to cancel your subscription through your Apple account. See instructions on how to cancel in-app subscriptions from Apple.
 

Refunding my Premium Subscription

When you purchase an in-app subscription on your Apple device, your payment is processed through Apple, so you'll need to contact them directly. View instructions on how to request a refund from Apple.

 

Purchased in-app from Android/Google Play

Cancelling my Premium Subscription

When you purchase an in-app subscription on your Android device, you'll need to cancel your subscription through your Google account. See instructions on how to cancel in-app subscriptions from Google.

 

Refunding my Premium Subscription

When you purchase an in-app subscription on your Android device, you can request a refund from Google for up to 48 hours after purchasing. To request a refund 48 hours after purchase, reach out to Muse Customer Care.

 

Cancelling my Membership

We are no longer offering Membership to new customers as of March 1st, 2023. Learn more about ongoing support for existing members in our About Muse Membership article.

Members who accept an offer to migrate their Membership to a Premium Subscription will maintain their active warranty until they cancel the Premium Subscription.

Members who opt not to migrate at the time will lose access to their active warranty, as well as the premium subscription content in the Muse app when the Membership ends.

You can cancel your migrated Premium Subscription at any time through your Muse account at http://museaccount.choosemuse.com/.