Diagnosing a Damaged Muse

If your Muse becomes damaged, we're here to help! Your purchase of a new Muse comes with a 1 year warranty, and we'll always do our best to help you come back to your practice with Muse.

Here are some examples where you may need to reach out to us:

Muse S wear and tear
Muse sensor discolouration
Muse 2 battery disconnects

Even in times where damage isn't covered by warranty, like your pup chewing your Muse (it happens!), we still want to hear from you!

 

Muse S wear and tear

The Muse S Gen 2 and Gen 1 fabric band will naturally start to show signs of wear-and-tear over time with repeated use. If you're using your Muse S consistently 3-6 times a week over a 3-6 month period, your fabric band may begin to show signs of wear. This is perfectly normal, and the first signs may be seen on the ear electrodes.

If this happens to your Muse S headband, this doesn't necessarily mean your Muse will stop working, but if you start to notice any sensor issues, you can reach out to our Customer Care team for support.

To reduce wear and tear, see our guide for caring for your Muse.

 

Muse sensor discolouration

Muse sensors use conductive gold or silver ink to strengthen and detect brainwaves.

Over a longer period, the sensors will naturally oxidize and may discolour. In Muse 2, the sensors may take on a greenish tinge. In Muse S, the beige sensors may darken. This is normal and shouldn't impact the performance of your Muse on its own.

Having trouble getting good sensor quality? Tips can be found in our Sensor Quality Troubleshooting article.

For a full list of the materials used in the Muse headband and sensors, view our article Comparing Muse Headbands.
 

Muse 2 battery disconnects

If your Muse 2 shuts off when you extend the earpiece, the battery may have become disconnected internally.

If this sounds like what you're experiencing, contact Customer Care, and we can investigate right away!